We are living in an online world, where Social Media is king. There are ongoing debates as to who is the strongest of them all, and one of the main conversations revolves around twitter. Countless businesses still use the platform to market their businesses. While some have enjoyed success, a lot have also moved on to platforms that provide ‘better’ marketing results such as Facebook. Every company differs.
Twitter is a fantastic way of getting short and sweet messages out to the public – be it colleagues or customers. Yes, Twitter can be a great marketing tool. But it can also be your worst enemy. Let’s say you sell cars, and your customer isn’t happy. He tweets about it, and the whole world sees it thanks to the reality of hashtags. If you’re going to be active on Twitter for your business, make sure you know how to keep your customers smiling.
On a more positive note, Twitter is ideal for use as a media outlet – such as posting news or updates. It’s vitally important, however, to use “Twitter Etiquette”. The easiest way to adhere to this is to write a quick, catchy sentence about your latest news/product, leaving a link to a longer article should the readers wish to continue.
Massive companies such as Dell regularly post promotions on Twitter – with great success. Twitter is mainly about instant conversation and breaking news, not lengthy status updates or rants. Make it conversational and personalized. People look to TV for ads. Not to Twitter, which is essentially all about conversation. It’s a chance for your customers to tag you and communicate with you directly, developing a stronger bond – and more powerful marketing efforts.
If you’re not tweeting yet, or are worried about the platform’s worth, there’s still plenty of merit in it. Just always be cautious, do your homework, and you’ll be fine! Don’t hesitate to get in touch with us at any time to find out more hints and tips with evolving Social Media trends.
Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.