Conversion rate optimization – three words never sounded so intimidating. A major obstacle in the way of perfecting the art of conversion is that there are many myths and false information floating around out there. It’s hard to know what the norm is for your industry and what it truly means to improve conversions.
In a way, the ideal conversion rate is like the unicorn… of the search marketing world. It’s magical, rare, and some doubt their existence! Feel free to ask our SEO specialists about conversions but be sure not to fall for these widely used & generalized myths:
1) Website changes have to be drastic to make a difference: The idea that you have to “Go big or go home” is overrated. Sometimes, the smallest changes can make a tangible difference. Some changes include: improving the call to action copy in your meta description, reducing the amount of fields on a contact form, or adding a more prominent phone number on your website. These small changes are easier to change, track and may yield better results (and save you resources) than an unnecessary website redesign.
2) The Three Click Rule ALWAYS applies: It’s long been touted that if a user can’t find what they’re looking for within 3 clicks on a website… poof – they’re gone. Although this is a great rule of thumb, it’s too general to apply across the board. It definitely depends on your industry and the type of customer your business caters to. For example, if you sell rare collectibles, you can bet on visitors digging around and clicking to their heart’s content until they find what they’re looking for. This doesn’t mean that you should make it hard(er) for them to find what they’re looking for… but don’t make things more complicated than they have to be.
3) No one reads anymore and long copy is bad: Short and long copy serves their purpose in different places. Instead of basing conversions on how long content is, focus on the purpose of the content and whether you’ve answered everything that needs to be addressed. Maximize the effectiveness of this long content by adding space, images, headings, videos, and making everything easy to find.
Read a case story here: http://www.conversion-rate-experts.com/seomoz-case-study/ about short vs long copy.
4) Figuring out conversion problems requires asking complex questions: The funny thing with conversion optimization is that it often involves “dumbing” things down. Websites with conversion problems may be too complicated or sophisticated for the target user. Instead of spending time and worrying about figuring out more complicated questions to ask, take a step back. Ask simple questions to get to the root of the problem instead over-complicating the analysis portion.
5) Conversion is the only factor that matters: As easy it is to focus on the numbers, it’s just as important to understand HOW your process leads to those conversions. If your website receives a lot of conversions, that’s great! But can you really pinpoint the steps you took to get there? There is a science to good conversions and you will want to know exactly what was done so that you can replicate the process.
Don’t like the process of conversion rate optimization scare you. Emarketed can help you “capture” your “unicorn” today!
Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.