Facebook Messenger makes it easy to keep in touch with your friends and loved ones. It’s so convenient that it’s no wonder that some people prefer it over traditional emails or texting. Being connected on Messenger is reminiscent of the good old days on AOL Instant Messenger, when you could instantly reach/chat with a friend if they are online. The same idea is applied here, as Facebook has introduced a feature, a Facebook Page plugin for messages and events on your site.
Improving Customer Service and Satisfying Instant Gratification
Integrating Messages into your Page or website simplifies the communication cycle and makes it more fluid. If you have dedicated staff to monitor these Messages, it makes things easier for the business, as well as customer who is looking for a quick way to solve their problem. Even though it serves the same idea as an email or any other message communication, the “chat” function on a website is very helpful and sought after as it satisfies the customer’s need for instant gratification. The idea of talking to a real person is much more appealing than getting an automated email or response if you communicate in any other manner. And with the new plugin, it makes it even more convenient as visitors won’t even have to leave your Page or website.
For small businesses, this function is a great solution to improving customer service in 2016. Remember, if customers have a question or a problem, they will want to hear back from your business as soon as possible. Cutting down on the response wait time can only help. Read more here: https://developers.facebook.com/blog/post/2015/12/02/page-plugin-enhancements/ and let us know what you think or head on over to Facebook for further discussion.
Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.