Facebook Marketing: Do You Feel Left in the Dark?

If you use Facebook, you’ll know that there are constant updates and policy changes. For businesses, these changes can have a big impact on the way you use Facebook as a platform.

Companies Leave Facebook

Recently, Facebook denied drug companies the option to disable public comments on their Wall. As a result, companies such as Bayer and Purdue Pharma have removed affiliated Pages from Facebook. Public comments can make small businesses feel uneasy but is it best to run and hide? In the case of these pharmaceutical companies, the situation is more complicated than what a local business will normally encounter. The actions depend on the situation and the outcome is a strong reflection of the brand.

Are Fans Ignoring Your Page?

Managing  a Facebook Page takes a  special balance of skills. Patience, creativity and common sense will come in handy, but what happens when customers are ignoring your status updates or not interacting as much? If this is the case, they most likely aren’t interested in your updates.  A customer can like your brand but keep scrolling past updates that they can’t relate to. For example on the Emarketed Facebook Page, we don’t just update about SEO. We like to post about all the different aspects of internet marketing.

Another reason why fans might not be interacting with your Page is that your posts will disappear from their default News Feed if they continuously pass your posts by! I noticed this when certain Pages I Like and Friends’ posts weren’t showing up in my Feed. Here’s how to fix the problem:

Login and as you look at your News Feed click the Most Recent dropdown.
Click Edit Options (at the very bottom) and then in the Show posts from area, click: ‘All of your friends and pages’.
The default option is ‘Show posts from: Friends and pages you interact with most’.

Need Help with Social Media Marketing?

A crucial part of marketing on Facebook is analyzing your improvement and adapt whenever and wherever necessary. We know what it takes to invest time and effort to keep up with all the constant changes. If you’re interested in social media marketing for your small business but don’t know where to start, we are here to help – contact us today!

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Is Video Chat the Next Social Networking Trend?

facebook video chatEveryday, social media networking is becoming more personal. So, does video chat sound like a good thing? Facebook thinks so as they unveiled their new joint venture with Skype today.

Video isn’t a new idea but Apple fans still went crazy over the FaceTime feature, which was the selling point of Apple’s iPhone 4 last summer. For now, there are many one on one chat services but look for group video chats and conferencing in the future. This way, businesses can really get into the game of using video chat as a communication tool.

I don’t expect to be using video chat anytime soon but I think it can be a helpful tool if utilized properly. Other critics pointed out that Skype and Google Video Chat have been around for a long time, so this new feature wouldn’t necessarily be considered “groundbreaking” on Facebook’s part.

What do you think of video chat from the perspective of the consumer and business? I could see this being useful to complement webinars, Tweetups and other social networking events.

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Optimizing Your Facebook Posts (Part 2)


Now that you know about how Facebook ranks Top News posts (see previous post), you’re probably wondering how you can optimize your posts for optimal viewing.

To optimize your posts, you’ll need: regular updates that are also engaging.

As easy and simple as that sounds, you’ll find that there is much more to it, especially when you have to apply it to your target audience. Speaking of, here are a few things you can try:

  • Target your Facebook updates by region. Before you post an update, hit the Everyone/Customize button (next to Share) to choose specific states or even cities. Depending on your product/service type, this can really help you zero in on your audience and experiment with the best types of updates for them
  • Encourage comments. If you’re unsure of where to start, you can start with simple yes/no, this/that posts. Giving users direction will often help illicit responses rather than just open-ended ‘please comment’-type posts.
  • Use different media. Your Facebook Page updates shouldn’t be filled with all text, picture or video updates. Mix it up from time to time to give your fans something different to look at.
  • Give them a reason to keep coming back. Do you want to offer helpful information, great deals, weekly updates or just entertainment?  You can’t expect repeat visits if people don’t have a reason to do so

This is a great example of a post that works because of the right elements. Adventure Time is a Cartoon Network show and this update includes: a video, a connection to being a fan of their Facebook Page, and a reminder of when you can watch their show.

So, the next time you think that just making a Facebook update will automatically make it visible to all your fans – think again! Social media marketing takes a lot of hard work and time and that’s why it continues to be such a big deal.

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Optimizing Your Facebook Posts (Part 1)

You’re on Facebook and making posts. But, did you ever stop to see IF your posts are even being seen? Before we explore how to make the most out of those Facebook posts, it’s important to understand the method behind it.

The image above should look familiar. When you log onto Facebook, your friends’ posts or organized by ‘Top News’ or by ‘Most Recent’ posts.

Personally, I always like to view Most Recent posts. But according to an article on Social Media Today, a staggering 95% of people only view posts on the Top News feed, missing other posts that don’t rank as high. By default, posts are automatically organized by Top News.

So, did you know that Facebook has an algorithm for ranking these posts? It’s called Edgerank and consists of three main factors:

  1. Affinity – this relies on the relationship between you and the other user. If you guys interact more on Facebook (messages, wall posts, profile views), your friend’s “affinity score” will be higher than other people you don’t really talk to.
  2. Weight – Facebook gives a different weight of importance to things that you can engage in (Like, comment, tag).
  3. Time – Facebook is pretty much based in real-time so it’s not surprising that older posts become less important.

Knowing this should give you a better idea of what shows up on your main Top News feed and why. This is especially important for businesses because it’s only estimated that 40% business wall posts show up on Top News feeds.

Make sure to stay tuned for our next post later this week as we explore different ways you can optimize your Facebook wall posts!

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Tools for Measuring Facebook Engagement and Growth

Measuring engagement and ROI can be tricky topics… but even more so when it comes to your Facebook Page. As of now, there is no definitive answer or “right” way to do it. Luckily, there are many tools and strategies that will help give you a better understanding of the social activity on your Facebook Page.

  1. Facebook Insights – I’m not a very big fan but it does the job. Facebook Insights give you an overview of’ ‘Like’ growth since your Page’s creation, fan demographics, and analytics per post. As Mari Smith puts it, impressions are based on the number of times your post is loaded on someone’s Facebook stream. This isn’t very helpful and also doesn’t take into account unique views.
  2. Google Analytics – If you prefer using Analytics, you can embed a tracking code onto a custom tab on your Facebook Page. Again, it might not be too helpful because it can’t be used to track activity on the Wall.
  3. Manually – Depending on how much time you have dedicated to a campaign, tracking engagement manually can be a cost-effective method.

In the end, Facebook measurements can fall short, so it’s important to avoid getting too caught up in numbers. How do you keep track of your Facebook Page growth?

And before I forget, here are some great (free) tools that you can use to track your social media marketing campaigns:

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Social Media and Shameless Self Promotion

“Magic Mirror on the Wall, who is the Fairest one of all?”

Your social media profiles are an online representation of yourself and your brand. This is why it’s so important to remember NOT to go overboard when it comes to self promotion. Not only will it annoy your customers but it can also drive them away.

But I’m Just Networking…
It’s unbelievable actually. Can you believe that some people still think shameless self-promotion is synonymous with “social networking” or even “social media marketing”? Instead of looking at it from only a sales perspective, you also need to consider that it helps to create brand buzz in your specific industry. It’s also helpful to improve customer loyalty and perception of your brand.

How to Avoid the Narcissism
This isn’t very easy as the nature of social media is pretty narcissistic. With phrases like “Follow Me on Twitter” and “Like Us on Facebook”, it doesn’t get any more self-serving. You can put your own spin on it: how about “Join” or “Connect”, instead? Ask your fans and followers questions and appreciate their input.

Things to Remember
It’s very cheesy but customers are number one. Instead of using social media all the time for self-promotion, think of it as a way to build connections so that fans can trust you before they buy.

Do you have any good examples of brands that shamelessly self-promote?

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Facebook Ads Gone Wrong

bad Facebook ads

What’s wrong with these ads? A LOT, considering that I’m a 23 year old female.

It’s no wonder Facebook ads aren’t wildly successful. I stumbled across this article where a small business owner ran up a bill of nearly $300 in Facebook ads for “nothing”.  Perhaps, Max got it wrong when he assumed that simply creating an ad will generate customers or even calls. Take this as a lesson before you attempt to create a Facebook ad campaign. Here are some takeaways:

Targeting the right demographics: These ads clearly got it wrong when it came to consumer demographics. I’m pretty sure they wouldn’t willingly advertise dentures or hip replacements to me. So it’s either a) they don’t care b) they didn’t bother to specify the demographics. From age, location, interests, you can specifically target how your ads show up.

Keep an eye on your budget: Don’t be a Max. Setting up an ad campaign for the first time can be complicated. If you’re just starting out, make sure to set a daily or lifetime budget. I’m sure if Max did this, he wouldn’t have ran up that $300 bill. Also pay attention to CPC (pay per click) and CPM (pay per 1000 impressions).

Review feedback and consider other alternatives: Facebook ads are known for having relatively low CTR (click-through rates). This means people aren’t interested in ads on Facebook or you just have bad ads. Perhaps, if you have a small business, you’ll benefit more from pay per click ads or even free means of promotions.

In the end, I think Facebook ads work best to get people to Like your Page. If your Page is engaging and has a lot to offer, people will click Like as if it were a badge of honor to show off to their friends. Looking for computer repair services in a certain area? Not so much… What’s your take on Facebook ads?

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

What Do You Think of Facebook Marketing Solutions?

What is It?
Facebook Marketing Solutions is a Page run by Facebook’s very own employees. It’s a resource page for brand marketers to share and learn about marketing on the social site. Though the Page was founded early last year, I haven’t really noticed it until it showed up in my ‘Recommended Pages’ box. The Page also some helpful tips on how to build your brand presence, engage your audience and spread your message.

An Interesting Concept
Make sure to check out the Discussions tab to see what people are asking and answering. It seems to be an interesting concept but I see that a lot of topics are overwhelmed with spam. For example, the latest discussion is titled ‘Please Like my FB page’. If this continues, I can see how it will be a lot more problematic than helpful.
Facebook is taking a stand to help marketers get a better understanding of their changing game. As far as I know, Twitter doesn’t have a resource similar to this. I’m not sure how well this would work for Twitter where spam seems to be even more prevalent. I’m noticing a lot more spam accounts that are following the emarketed profile. Schemes like: cash for gold, win a free iPad, vacation home rentals etc.

Things That Could be Improved
There are cool case studies on Coca-Cola and Starbucks but what about the little guys? I think this Page is lacking information for local business and smaller businesses that are just starting out. They seem to be taking suggestions into consideration so I hope they add more info about this in the future. I’d definitely like to see more info for small businesses and less spam.

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

New Viral Marketing Campaigns Spread Excitement

I always like to hear about the latest viral marketing campaigns and see how big brands are trying to outdo each other.

Papa John’s Pizza Mania

First off, p-i-z-z-a! Papa John’s unveiled an online contest this week asking fans to share their special recipe. The contest, dubbed “Papa’s Specialty Pizza Challenges”, encourages pizza aficionados to submit their special recipe along with a short blurb about why their pizza is so special. Ten semi-finalists will get a chance to have their recipe tested at Papa John’s HQ. From there, three finalists will have their recipe featured on the Papa John’s menu in August. But the excitement doesn’t stop there! Of the final three, Papa John’s will hand out a $1000 budget for marketing.
The recipe with the most sales will get a permanent spot on the menu! The grand prize also includes free pizza for life and an appearance in a Papa John’s TV ad. Go to Papa John’s Facebook and take a look for yourself. I never thought that people could be so excited about pizza but as fan Diane writes on the Page’s Wall, “I don’t care for American Idol. But, a pizza right now sure sounds good.”

Honeymooning with Holiday Inn
Holiday Inn also launched a campaign this week targeting newlyweds who are looking for a good deal for their honeymoon. Appealing to members of their rewards program on Twitter, Holiday Inn’s month long “Honeymoon on Us” contest will give out free prizes. With wedding season around the corner, this is the right time for the InterContinental Hotels Group to focus their efforts on vacationing couples. The grand prize is pretty great too – a complete wedding registry!

Papa John’s and Holiday Inn are just two examples of how big brands are using social media to the fullest extent. Nike also just set a record with their new viral ad. Do you have any other examples you’d like to share? It doesn’t have to be a promotion that’s currently running.

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.

Does the New Facebook Make You Miss the Old MySpace?

Privacy Concerns
Facebook’s privacy shuffle is not quite done as founder Mark Zuckerberg reveals that new settings will be coming very soon. Great, just what we need!
Facebook’s integrity may be unraveling as many users are angered by privacy violations, profile bugs, and Zuckerberg’s pompous behavior. A recent source reveals that Zuckerberg called users “dumb f****” when a friend asked why users would trust a stranger with their information.

Profiles Lacking Personality

Privacy is not the only thing that Facebook user profiles are lacking – what about the personality? Remember when you could make your interests “unique”? Maybe you enjoy ‘music to sleep to’ or some other obscure band or activity. Thanks to the site’s new feature, you can’t even add something you’re interested in to your profile unless it already has a presence on Facebook (via Group, Page, Community etc.) On top of that, adding an interest to your profile instantly connects you to other users who like the same thing, whether you like it or not.

Now everyone is stuck with a boring, generic profile layout and you can’t even add an interest that Facebook doesn’t like. Remember when you could add your favorite song to your MySpace profile or change your background layout to match your mood? No, we aren’t talking about the obnoxious animated gifs. What if you just wanted to simply change the background color and font? Not possible with Facebook. Although my MySpace account has been laid to rest many years ago, the new Facebook makes me miss it sometimes. Facebook’s features seem to be getting more problematic and restricting. That’s not to say that MySpace didn’t have privacy issues of their own… but still.

What’s Next?

Thousands have already pleaded to commit social suicide and quit Facebook by May 31st, will you join? I’m also looking forward to Diaspora, an alternative to Facebook, which is set to launch September of 2010.

Matt Ramage is founder of Emarketed a web marketing agency located in Los Angeles. He loves coffee, good design, and helping businesses improve their look and getting found on the Internet.