The Can and Can’ts of Social Media

There is much more to social media than just building up Twitter hype. Nowadays, businesses may be excited to implement a new social media marketing plan, but have unrealistic expectations of what it can really do. Like anything else, you can’t expect it to help bring you success if you don’t put in enough time and effort. Here’s a look at what social media can and can’t do for your business:

What It Can Do

  • Target your audience: If you’re looking into running ads on Facebook or MySpace, these two sites allow you to target specific demographics of your audience. This will be helpful in identifying your goals, as you can reach users by age, location, interests etc.
  • Improve customer interaction: On the surface, the point of social media profiles is to be social. You’ll want these connections to translate into something deeper but you can’t unless you can improve customer involvement. Social media allows you to do so by consistently involving the audience via blog posts, Tweets, and status updates.
  • Keep customers informed: Awhile ago, Bausch + Lomb recalled their contact solution because it was linked to eye infections. As a recipient of their newsletter, I got an email about the recall and a coupon for a new (untainted) product. Luckily, no eye infection for me! Social media can help with damage control just as well as it’s used to announce local events or new products.

What It Can’t Do

  • Have a short-term mindset: Your marketing plan consists of ongoing efforts, so why wouldn’t your social media campaign? Many people make the mistake by neglecting their social media profiles over time. Social media requires the three C’s: consistence, commitment, and creativity.
  • Replace your entire marketing plan: Although it’s successful for very few companies, a marketing plan solely based on social media is not realistic. Instead of looking at social media to replace your marketing plan, think of it as an additional tool you can use to complement your more traditional strategies.
  • Guarantee success: You may be popular on Twitter, but what does it really mean? You can’t guarantee success on any social media site if you don’t tie it back to your goals – this may be increased visits, clicks, purchases etc. Being popular doesn’t mean that you’re successful, but it can help!

How To Connect on Twitter

Your Plan for Victory
When it comes to your online marketing plan, there is no one route that will guarantee your success. The hard part comes with analyzing your brand and how you want to portray yourself to your audience. Luckily, Twitter and social media internet marketing allows you to have better control of your online reputation. One of the hardest obstacles a business faces is getting new customers and Twitter can help you get started.

A Better Way to Circulate

Don’t underestimate the power of a coupon! Direct mailing and printouts can be costly nowadays, but there are alternatives. In this example, a local chain restaurant more than doubled their foot traffic by advertising a $3 burrito on Twitter. Whereas they usually get 350 customers come in with the coupon, they got an influx of 900 customers when they turned to Twitter.

Find Relevant Followers

If you’re a local business with a physical location, you’ll want followers who are from your surrounding areas. Have more followers is great, but you’ll gain more from customers that are more likely to frequent your business. You can use tools like Mr.Tweet to join relevant communities and connect with others. Whether you’re into psychology or politics, there’s a place for that. Don’t be afraid to use Twitter’s trending topics and to participate in conversation. You can also search hashtags (#) to look at what others are saying about a particular topic. If you like something someone is saying, check out their profile. Once you follow them, you can initiate conversation and they may do the same to you.

Get the Right Attention
We’ve all heard about Kevin Smith’s recent fat fiasco. Not all of us will face a situation of this capacity, but it’s interesting to see how things played out. Twitter is good for damage control, but you can get the right attention too. If you’re an expert in your field, why not start some Q&A? Maybe you do taxes or know some good cooking tips. Your knowledge will benefit your followers and they’ll trust you. Or maybe, you’re looking for new employees. Twitter is a great way to give a shout out to open positions and find people in your relevant field.

It’s Not Just Twitter
If Twitter doesn’t work out for you, don’t fret. There are other social platforms that you can try. Facebook, WordPress and even MySpace works wonders. My hairdresser gets great business from their MySpace and Yelp page. She goes on to share that they continue to get more customers each month! If you haven’t gotten started yet, what’s there to lose? As the old saying goes, “You`ll never know unless you try”.

Do You Read Other Blogs?

With your busy schedule, you may already have a hard time finding a spare moment to crank out some blog posts. Do you take the time to read any other blogs in your leisure? Browsing blogs doesn’t have to be a time-waster and there’s actually a lot you can learn. If you live on the internet like I do, you’ll know why you should read other blogs:

1) Get ideas. Like anything else, blogs come in three different categories: the good, the bad and the ugly. Although you want to stick with the good ones, you can learn from the horrible ones. Reading other relevant blogs will help you keep up to date with current topics. Don’t have a list of favorite blogs? No problem. You can always browse sites like AllTop that aggregate the most interest blog topics. Sometimes, I also just like to surf tags on WordPress.

2) Make connections. Maybe your blog focuses on a niche topic. By reading other blogs, you can make friends with other relevant bloggers. Once you exchange comments, you can add them to your blog roll and hopefully, they’ll do the same. Link exchange is great and you can get more readers.

3) It’s fun! Feel like killing some time on your lunch break? Instead of browsing YouTube for some videos, why not browse some fun blogs? Blogs and tumblelog can be fun and give you a much needed break. Now, sit back and de-stress by reading other people’s work-related hell.

Understanding Search Engine Marketing

How To Make Your Website Work Harder— And Smarter

There’s no shortage of information on the Internet about ways to improve your website’s search engine rankings, how to use various pay-per-click services, and so many other topics related to online marketing.

 Almost all these sources of information share two common problems: 

1)     They’re written by researchers, academicians or technically oriented people. They may understand these subjects, but they don’t know much about how to actually implement these tools. Or they know how to do it, but not how to explain it to someone else. 

2)     They want to sell you something: programs, plans, web hosting or technical services. Their material may promise to tell you how to do it yourself, but they’ll make it sound so complicated you won’t know where to start. And they’re hoping you’ll turn to them.

There’s nothing really wrong with these approaches; they’re just not too helpful. And they’re tainted with ulterior motives. After all, even companies who help other companies do Internet marketing need to market themselves.

 Here’s what’s going to be different about this blog: 

1)               We’ll explain everything in plain English, so you don’t need to be an MIT graduate to understand what we’re talking about. And, because this is a blog, you can absorb the information at your own pace, insert notes anywhere in the text, and come back for review whenever you want. 

2)               We are going to tell you how to do it yourself. But these tools are technical and time-consuming, and you may decide it’s not cost-effective to spend your time implementing the necessary changes. 

And yes, we do hope you’ll turn to us for help, if you need it. But we’re not going to try to bamboozle you from the start, just so you’ll give up and give us a call. 

One more thing: We’re not researchers or academicians. We are technically oriented, but we hope you won’t hold that against us. What we mean to say is, the stuff we’ll be explaining inside is the stuff we do all day, every day. We know it inside and out. So, if you decide you don’t have the time or the inclination to tackle these issues yourself, we hope what you read here will persuade you we’ve got the expertise to understand your business, analyze what needs fixing, and implement whatever changes are required.

Oh, and there’s still one more thing: We offer a promise no other supplier in the industry dares to make:

 We guarantee our services will increase the results of your online marketing.

Since 1998 we’ve delivered on that promise—time after time, for a broad range of clients, in a wide variety of industries. We’re willing to put that much on the line to make sure you’re more than satisfied with the work we do. So put us to the test. We’d be delighted to add you to our client list.